Refund Policy

We want you to love Jara. If something doesn't work out, you can get your money back.

30-day money-back guarantee

Jara offers a 30-day money-back guarantee on Jara Pro subscriptions. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — no questions asked.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund:

• Visit paddle.net and look up your order using the email address you used at checkout, then follow the prompts to request a refund.
• Or email our support team at support@jara.app and we will help you submit the request.

Refunds are returned to your original payment method, usually within 5–10 business days, depending on your bank or card issuer.

After the 30-day window

After 30 days, refunds are handled in line with Paddle's Refund Policyand any mandatory consumer rights that apply in your country.

Cancelling your subscription

You can cancel Jara Pro at any time from Settings → Manage subscription. When you cancel, you keep access until the end of the billing period you already paid for, and we will not bill you again.

Questions

Email support@jara.app. We typically reply within one business day.